KEY RESPONSIBILITIES
- Clinical & Scientific Leadership
- Define and approve laboratory test menu‘s and assay
- Validate and train staff on new technologies then authorise implementation
- Develop, approve and maintain SOPs, clinical protocols and quality documentation
- Oversee monthly quality control and proficiency testing reviews
- Quality Management & Compliance
- Maintain QMS in compliance with ISO 15189, healthcare regulations and accreditation standards
- Monitor monthly: TAT, True customer complaints, Staff KPI‘s, Inventory
- Review and approve CAPA (Corrective and Preventive Actions) and root-cause analyses for incidents
- Support accreditation audits, regulatory inspections and compliance reviews
- Laboratory Operations
- Oversee daily operations: sample intake, processing, testing and result reporting
- Manage all diagnostic equipment: ensure functionality, schedule maintenance, coordinate repairs and upgrades
- Monitor LIMS performance, autoverification rules and data integrity
- Implement process improvements, automation and lean workflow initiatives to optimize efficiency
- Choose accredited external reference labs for tests outside scope of lab
- Inventory Control & Forecasting
- Establish monitoring and inventory policies: reorder points, minimum/maximum stock levels by discipline
- Forecast monthly and quarterly inventory requirements using:
- Historical test volumes and seasonal demand patterns
- Planned test menu expansions and new assay launches
- Equipment automation changes and technology implementations
- Supplier lead times and reagent shelf-life constraints
- Implement FIFO (first-in-first-out) protocols
- Coordinate with Finance to optimize material costs while ensuring adequate stock to prevent shortages
- Evaluate suppliers and alternatives; negotiate contracts, terms and conduct periodic vendor performance reviews
- Approve laboratory capex (equipment, software, infrastructure) and evaluate ROI and clinical necessity
- Team Leadership & Development
- Lead and mentor laboratory teams both on managerial, technical , safety & quality issues
- Design training programs for the above
- Establish, implement & analyse team KPI‘s
- Foster culture of continuous improvement, patient safety and scientific excellence
- Stakeholder Management & Communications
- Coordinate with internal departments (Clinical, IT, Finance, HR) on operational and strategic matters
- Represent laboratory to external stakeholders: regulators, accreditation bodies, reference laboratories and partners
- Support sales and marketing with technical materials, training and clinical updates
REQUIRED QUALIFICATIONS
Education
- A medical doctor with a Postgraduate degree from a medical collage in the field of Laboratory medicine, Clinical or Chemical Pathology, or one of their subsidiary specialities.
- Master‘s degree is a must, Doctor degree preferred
Experience
- 10–15 years managing large clinical laboratories (Standalone, University, Military) across multiple disciplines (hematology, chemistry, microbiology, immunoassay, pathology, molecular biology, parasitology)
- Actively participated in ISO 15189 or equivalent accreditation and regulatory compliance
- Laboratory budgeting, procurement and inventory management experience
- Team leadership experience (6+ direct reports)
- LIMS, laboratory automation & Autoverification
- Vietnamese healthcare regulations and standards familiarity
Core Competencies
- Expert scientific knowledge in laboratory medicine
- Strong analytical and problem-solving skills with ability to conduct root-cause analysis
- Excellent leadership, mentoring and team development abilities
- Good financial and budget management skills
- Fluent in English and Vietnamese (written and verbal)
- Proactive, detail-oriented, high ownership mindset with minimal supervision required
- Commitment to quality, patient safety and ethical practice
KEY PERFORMANCE INDICATORS
- TAT:
- Sample Rejection Rate:
- Repeats & Reruns:
- Error Rate: Zero critical errors;
- Proficiency Testing:
- Inventory Variance:
- Material Cost control
- Staff Retention:
- Training Completion:
- True Customer Complaint Resolution:
NOTES
- Must comply with Diag‘s Internal Labour Regulations and Vietnamese labour and healthcare laws
- Full time employment & must disclose in writing if there is any private work related to the medical field
