JOB DESCRIPTION

The Outbound Sales Specialist is responsible for securing sales by reaching potential customers via outbound calling in a call center environment, while flexibly handling inbound inquiries and multi-channel customer service:

• Actively and consistently support all efforts to simplify and enhance the customer buying lab tests & services.
• Effectively sell to new and existing customers through powerful tele sales techniques and systematic outbound calling.
• Handle inbound calls and real-time text chats across various online platforms (Zalo, Facebook, etc.) to resolve customer inquiries, provide comprehensive customer care, and seamlessly turn inquiries into successful bookings/sales.
• Consistently achieve a monthly sales quota.
• Meet established activity targets, SOP (Standards of Performance), and KPI (Key Performance Indicators).
• Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect/customer satisfaction in all interactions.
• Act as a subject matter expert when promoting, recommending, and selling the value of Diag products and services.
• Ability to think and respond quickly to customers while maintaining a high level of ethics within all interactions.
• Conduct follow-up calls with new and existing customers to encourage additional purchases, collect feedback, and ensure product/service satisfaction.
• Perform other duties as requested.

JOB REQUIREMENT

• Strong and proven Tele sales skills with a track record of driving sales performance through phone-based consultation.
• Excellent Customer Care mindset and skills; ability to listen actively, show empathy, and resolve diverse customer inquiries across multiple touchpoints (Outbound, Inbound, and Live Chat).
• Ability to communicate orally and in written form in a clear, concise, professional, and highly persuasive manner.
• Proficient in text-based communication, with the ability to chat effectively, maintain high responsiveness, and close sales on digital platforms like Zalo, Facebook, etc.
• Ability to conduct a consultative approach, overcome objections, develop a strong sales pitch, and work effectively towards closing sales.
• Detail-oriented.
• Adaptability to changing business needs and be able to prioritize and organize effectively even when volume and workload exceed expectations.
• Effectively work independently as well as being a team player.
• Proficiency in MS Office and related software applications is desirable.
• English is a plus.